Privacy Policy
1. Information We Collect
We collect information to provide you with excellent service:
- Name and contact information (email, phone)
- Address for service delivery
- Details about your electrical or plumbing needs
- Service history and preferences
- Payment information (if applicable)
2. How We Use Your Information
Your information is used to:
- Provide professional electrical and plumbing services
- Send quotations and service updates
- Schedule appointments
- Follow up on completed work
- Send promotional offers (with consent)
- Improve our services
3. Data Protection
We protect your information through:
- Secure contact form encryption
- Confidential handling of personal data
- Limited access to sensitive information
- Professional data management practices
4. Communication Preferences
You can choose how we communicate with you:
- Phone calls (emergency and service updates)
- SMS messages (appointment reminders)
- Email (quotes and newsletters)
- WhatsApp (for quotes and communication)
5. Third-Party Information
We do not share your personal information with third parties except:
- Service providers necessary to complete your work
- Legal requirements or law enforcement
- With your explicit consent
6. Website Cookies
Our website may use cookies to:
- Remember your preferences
- Track website usage patterns
- Improve user experience
- Provide personalized content
Terms of Service
1. Service Agreement
By requesting our services, you agree to:
- Provide accurate information
- Allow access to your property for service delivery
- Pay agreed-upon service charges
- Cooperate with our technicians
2. Quotations
Our quotation policy:
- Free quotations for all services
- No call-out fees once quotation accepted
- Valid for 30 days from issue date
- Accurate cost estimates based on assessment
3. Payment Terms
Payment expectations:
- Payment upon completion of service (unless arranged otherwise)
- Accept cash and card payments
- Invoices provided for all work
- No advance payment required for estimates
4. Emergency Services
For emergency calls:
- Available 24/7 every day of the year
- Rapid dispatch and response
- Professional emergency handling
- Premium rates may apply for after-hours emergencies
5. Warranty & Guarantees
Our work quality:
- Professional certification for all electrical work
- Compliance with SA safety standards
- CoC (Certificate of Compliance) provided
- Professional guarantee on workmanship
6. Cancellations
Cancellation policy:
- Free cancellation of quotations
- Cancellation of scheduled work should be notified 24 hours in advance
- Emergency services cancellation charges may apply
7. Liability
Limitations on liability:
- We ensure proper safety measures during all work
- Property inspection includes assessment of pre-existing conditions
- Additional issues discovered during work may incur extra charges
- Insurance recommendation for high-value properties
8. Right to Refuse Service
We reserve the right to:
- Refuse service if conditions are unsafe
- Refer to specialists if work is beyond our scope
- Cease work if non-payment occurs
- Decline services that violate safety standards
9. Changes to Terms
We may update these terms as needed. Continued use of our services implies acceptance of updated terms.
10. Contact for Questions
For privacy or terms inquiries, contact us at:
Last Updated: February 16, 2026
Effective Date: February 16, 2026